ShedLogCommon questions
I bought Pro but the app says I'm on Free
Open Settings and tap Restore purchases. Make sure you're signed in to the same Apple ID you bought with, and to the same ShedLog account. If it still doesn't show, email us with the date you bought it.
How do I cancel my subscription?
Apple manages subscriptions. On your iPhone open Settings, tap your name, then Subscriptions, then ShedLog Pro. Deleting the app or your ShedLog account does not cancel it. Refunds are requested from Apple at reportaproblem.apple.com.
Reminders aren't arriving
Check that notifications are on for ShedLog in iPhone Settings, and that a Focus mode isn't silencing them. In ShedLog, Settings, then Reminders, shows whether permission is granted. Open the app once after changing a schedule so the phone can plan the new reminders.
I got a new iPhone
Install ShedLog and sign in with the same Apple or Google account you used before. Your reptiles and records come back. Reminders are set up again on the new phone after you allow notifications.
I signed in and my reptiles are missing
You've probably signed in with a different account, for example Google instead of Apple, or a Hide My Email address. Sign out from Settings and try the other option. Settings shows which account you're using.
Can I keep more than one reptile for free?
The free plan covers one active reptile with no limit on its records. Pro unlocks unlimited reptiles. If Pro ends, every record stays readable and you choose which reptile stays editable.
How do I get a copy of my data?
Settings, then Export my data, creates one file with everything in your account. It's free on every plan. Pro also has a CSV report per reptile on its Trends screen.
How do I delete my account?
Settings, then Delete account. You'll be asked to sign in again to confirm. We then delete your records, photos and sign-in account. If it gets interrupted, open the screen again and it carries on. Cancel any subscription separately in your Apple ID settings. Can't open the app? Email us from the address on your account and we'll do it for you.